Privacy Policy

Privacy Statement

Your Personal Information Is Private
 

Diesel Innovations & Transmission is serious about protecting our customers’ personal information. You can always browse our web site without providing any personal information. While doing business with you, we may have to gather certain information, such as your name, home address, and e-mail address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shopping experience, or send you the latest product and other useful material. If you do not wish to receive further material from Diesel Innovations & Transmission, you can simply respond to our e-mail or otherwise call and tell us that you do not want to receive future communications.

 

Online Orders

Diesel Innovations & Transmission also collects credit card information from you to process purchases from the site. Reputable third-party financial institutions handle our credit card transactions Whenever you transmit credit card information and other personal information through our site, the numbers and letters are scrambled using encryption technology, making it nearly impossible for the information to be stolen or intercepted. To protect your security, we do not allow you to store your credit card number from session to session.

Cookies

Diesel Innovations & Transmission, like most Web sites, uses a feature of your browser to set a “cookie” on your computer. We cannot tell your name or any personal information about you based solely on the cookie. Unless you specifically tell us your name and other identifying information, we will never know who you are. All the cookie tells us is what functions you perform when you are on the site so that we can keep track of your transaction. A cookie also helps us note particular traffic patterns on the site so that we can improves what we offer.
Every browser allows you to reject cookies or to choose which cookies you will accept. Rejecting cookies, however, may sometimes interfere with your ability to use all the features and benefits of our site.

We are serious about the privacy and security of the information you entrust with us.

If a compromise of your personal information occurs:

We will notify you of any personal information gathered from you through our web site; the organization collecting the information; how the information is being used;
With whom the information may be shared; what choices are available to you regarding collection, use, and distribution of the information;
what type of security procedures that are in place to protect the loss, misuse or alteration of information under our control;
how you can correct any inaccuracies in the information.

If you feel that we are not abiding by our posted privacy policy, you should contact Customer Care at 1-540-707-5724

Information Collection and Use

We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points on our website.

Registration

In order to best use this website, site guests are encouraged to first complete a registration form. During registration a guest is required to give their contact information (such as name and e-mail address). This information is used to create a personal account for the guest and to contact the user about services on our site for which they have expressed interest. It is useful also as they can receive updates via e-mail regarding the status of their orders as they flow through the delivery process.

Orders

We request information from the user on our order form. Here a user will provide contact information such as name shipping address, financial information such as credit card number and expiration date. This information is used for billing purposes and to fill customer orders. If we have trouble processing an order your contact information is used to get in touch with you the user.

Cookies

A cookie is a piece of data stored on the users hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser the cookie simply terminates. For instance, by setting a cookie on our site the user would not have to log-in with a password more than once per visit thereby saving time while on our site. If a user rejects the cookie they may still use our site. For registered users we use encrypted cookies that will expire after 3 months. If a site guest rejects the cookies when they traverse our site and clicks into an area that requires a log-in, we request they enter their password. If a guest elects to reject the use of cookies they will have to complete a full log-in request. The only drawback to this is the user rejecting cookies will be limited in their access to some areas of our site. Cookies also alloy us to track and target the interests of our users to enhance their experience each time they visit our site.

Log Files

We use IP addresses to analyze trends, administer and track user movement, gather broad demographic information for aggregate use. IP addresses are not linked to personal identifiable information.

Sharing

We do not share this information and it is not linked to any personal information that can identify any individual person. However, we do use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. We also partner with other third parties to provide specific services. The user is not required to sign up for these services, but if they do, we may share names or other contact information that is necessary for the third party to provide these services.
We do not authorize these third parties or the shipping company to use personal identifiable information except for the purpose of providing these services and shippping orders. However, we have no control over the disclosure and use policies and practices of any of these third parties. We will not be held responsible for the actions of any third party. In egregious instances, alternative business arrangements may be pursued with other companies that share the spirit and intent of this document.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personal identifiable information. This privacy statement applies solely to information collected by this web site.

Surveys and Contests

From time to time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information; such as, name, shipping address, and demographic information such as zip code, and age level. Survey information will be used for monitoring and improving the use this site.

E-mail a Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friends name and e-mail address. We will automatically send the friend a one-time e-mail inviting them to visit the site. We store this information for the sole purpose of sending this one-time e-mail. The friend may contact us at 1-540-707-5724 to request the removal of this information from the database.

Security

This website takes every precaution to protect our users information. When users submit sensitive information via the website, their information is protected both online and offline.
When our registration order form asks users to enter sensitive information such as credit card numbers the information is encrypted and is protected with the best encryption software in the industry SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing. To learn more about SSL, follow this link [http://www.ssl.com/developers/faq/].
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job for example, our billing clerk or a customer care representative are granted access to personally identifiable information. Our employees dealing with sensitive users information must use password protected screen savers when they leave their desk. When they return, they must re-enter their password to regain access to user information.

If you have any questions about the security at our website, you can contact us at 1-540-707-5724.

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. This information is limited to information about products to be presented as part of our electronic catalog and other information that allows us to sell and ship products to consumers. Site guest profiles or other sensitive user information is not shared as part of this interaction.

Special Offers

Upon registration, our system sends all new members a welcoming e-mail to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out clauses below.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or phone.

Correction/Updating Personal Information

If a users identifiable information changes such as your zip code, or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can usually be done on the Update Profile page accessed via the account page or by calling our Customer Care team at 1-540-707-5724.

Choice/Opt-Out

We will not use information for purposes other than those related to our site at the point where we ask for the information. Site guests who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by amending the checkbox in their member profile on the Update Profile page. In addition, use “unsubscribe” in the subject line in the e-mail, users can also contact Customer Care. Users of our site are always notified when their information is being collected by any outside parties. We do this so our guests can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will link to those changes from our Homepage so our users are readily aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. in and use the wysiwyg HTML editor.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.